Quota-Related Questions

Q1: What is the default number of users for different versions?

✅ Standard Rule:
Both the cloud service edition and the privately deployed edition come with a 20-user base quota.
→ This applies to all newly created enterprise accounts.

Q2: How to exceed the 20-user limit for the cloud service edition?

🔧 Expansion Path:

1. Log in to the enterprise console.
2. Access the ticket system.
3. Submit an application under the Quota Adjustment category.

💡 Free Expansion Conditions:

• Account registration ≥ 30 days.
• Active usage days ≥ 80% in the last 90 days.

Q3: How to increase user licenses for the privately deployed edition?

📞 Upgrade Process:

⏱️ Processing Time:

• Standard response: Within 1 business day.
• Effective time: Real-time upon activation of the authorization file.

Q4: How to check the current quota in real time?

📊 Monitoring Path:
Console > Resource Quota > User Quota card.

Key Metrics:

• Used/Total quota (e.g., 18/20).
• Usage percentage progress bar (red alert threshold at 90%).

Q5: What happens when the quota limit is reached?

🚫 System Restrictions:

Operation Type	Allowed?
Create new users	❌ Immediately prohibited
Modify existing users	✅ Normal operation
User login	✅ Unaffected for existing users
API calls	Partial restricted permissions

⚠️ Note: Expansion must be completed before reaching 95% usage.

Q6: Is there a charge for temporarily increasing the quota?

💰 Pricing Principle:

Edition Type	First Expansion	Second Expansion
Cloud Service	Free	Tiered pricing
Private Deployment	Contract-based adjustment	Merged billing upon renewal

⭐ Recommendation:
Start expansion evaluation when the user count reaches 15 (75% usage) to avoid business disruption risks.